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Common FAQ's

How can I obtain an ISS Loyalty Card?
ISS Loyalty Cards are available to all staff and Trust contractors. You can pick up a Card from an ISS till point in any participating outlet. The ISS Loyalty Card does not need to be registered prior to use, however, to use Cashless and Click & Col

Can I check the balance of my Cashless account?
The cardholder can view their Cashless balance online by logging in to the loyalty website, www.ISSloyaltycard.co.uk. Your Cashless balance can also be checked by holding the ISS Loyalty Card over the card reader, your balance will be displayed on t

Can I use the ISS Loyalty Card without using the Cashless system?
Yes, you can present your ISS Loyalty Card at any participating outlet with a loyalty card reader, this will register your visit and earn future rewards on your account.

Cashless Auto Top-Up?
If Auto Top-Up has been setup on your account and your cashless purse does not have enough funds the till will initiate the Auto-Top Up request that has been setup on the ISS Loyalty Account.

How do I add an additional/replacement card to your account?
Log in to your ISS Loyalty Card account and in Account Cards, enter the new card number and select Add Card. The new card will be able to access your Cashless account.

What is the Cashless account?
The ISS Loyalty Card website contains a Cashless account which can be setup and “topped-up” with funds by the use of a credit/debit card. This will enable you to purchase products at any ISS participating outlet without using cash. You can also enab

Can I make a partial payment using the Cashless system?
Yes you can make a partial payment when you use the Cashless system. The balance on your Cashless purse will be used first and the remaining balance of the transaction can be paid using cash or debit/credit card.

Can I transfer a Cashless balance between cards?
All Loyalty Cards on an account can use your Cashless account. You cannot transfer your Cashless balance to a different Loyalty account.

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